I’ve been a good girl, haven’t been naughty all year, and I’ve been rewarded with lots of new and loyal repeat clientele. So what am I complaining about?
Yelp.com is what I’m complaining about.
A Word’s Worth has 17 positive unsolicited Yelp reviews from clients I have serviced throughout my 25 years of being in the business. Pretty good, considering Yelp hasn’t been around for nearly as long as has A Word’s Worth Resume Writing and Career Coaching Service. But, here’s the clincher.
Yelp.com has opted to filter all 17 positive unsolicited reviews from clients I have serviced and showcases THE ONLY NEGATIVE REVIEW I HAVE EVER RECEIVED (July 2011). This review happens to be WRITTEN by A FICTICIOUS CHARACTER, someone I never serviced.
How do I know I never serviced “Ben D.” from Carbondale, IL? Well, at the time this evildoer wrote this review, I was not working with clients unless they came to my office. I started working with clients via telephone (only when they can’t come to the office) in 2012. So there is no way in heck that I could have worked with “Ben D.”
When I brought this injustice to the attention of Yelp, the Yelp team suggested I use their free option to promote A Word’s Worth. Well, when I utilized this free option, I received the following response from Yelp:
“I’m writing to let you know about our Support team’s decision to close your user account. Your account has been closed because of Terms of Service (http://www.yelp.com/static?p=tos) violations, including using your account for commercial or promotional purposes. Please note that we do not provide further details on account closures.”
If Yelp wasn’t so unethical, unfair, and unequivocally corrupt, I would be laughing. Ho, ho, hum.